Hotel Management Software

Efficient hotel operations start with a modern PMS

Simplify your day-to-day operations with Mews: the platform trusted by innovative hoteliers to streamline operations, unlock revenue and enable staff to deliver remarkable guest experiences.

Book a demo

Simplify your day-to-day operations with ORA PMS: the platform trusted by innovative hoteliers to streamline operations, unlock revenue and enable staff to deliver remarkable guest experiences.

Trusted by hoteliers around the world

Why switch your hotel management software to Mews?

Since 2012, we've been empowering innovative hoteliers to redefine hospitality. Designed to simplify every aspect of running a hotel, Mews reduces the time staff spend at screens so they have more time to spend with guests.

Cloud-native

Integrate with apps, access your system, and enjoy the freedom that comes from a fast, serverless and future-focused solution.

Flexible

With more than 1,000+ integrations and open APIs, Mews lets you build the ecosystem that meets the unique needs of your business and your guests.

Easy to learn

Our modern, intuitive interface combined with an in-dashboard e-library, is easy for anyone to use – even for staff who are new to hospitality.

Guest-centric

360-degree guest profiles allow you to tailor upsells based on your each guest's purpose, preferences and history.

Modern, innovative and future-focused

Automate and streamline operations

Mews automates nearly every aspect of hotel operations, eliminating repetitive day-to-day manual tasks and making everything faster, more intuitive and simpler for staff.

Reservation management

Room assignment optimization
Group reservation blocks
Easy, one-click cancellation
Hourly and long-stay (monthly) reservations
At-a-glance reservation timeline – by the day, the week or the month

Rate management

Customizable pricing rules
Attribute-based product pricing
Dynamic daily pricing
A variety of revenue management integrations to chose from

Payment processing

Automated reconciliation eliminates the need for night audits
One-click payments for incidentals
Programmable pre-authorization collection and release
Improved cashflow with automated payments
Increased security and reduced chargebacks

Complete, integrated and flexible

One platform that adapts to you

With a fully embedded payment gateway, purpose-built restaurant POS and open APIs, Mews is a complete platform for hotels of all types.

1,000+ integrations from revenue management to guest experience – with no connection fee so you can test and optimize
One vendor for your payment, PMS and POS support and invoicing
Payments go straight to your PMS for immediate updates and no paperwork
Customizable and interactive dashboards give you the data you need
Built-in, user-friendly booking engine drives more direct bookings

Cloud-native

Reliability and security from a cloud-native platform

From day one, we've been in the cloud, so that you can enjoy seamless operations, cost savings without on-site servers, and effortless updates – and all without the need for an in-house IT team.

99.9% uptime SLA
Connect to any cloud application
Scalable ecosystem adapts to changing business needs
Best-in-class security inc. SOC2 Type 2
Accessible from any browser, anywhere

Guest-centric

Re-imagine remarkable guest experiences

Whether it’s a contactless, low-touch, high-tech experience or a high-touch personalized journey, Mews lets you deliver the experience that’s true to your brand.

Digital options or self-serve kiosk offer multiple check-in and out options
Mobile-optimized check-in screens to check guests in from anywhere
Branded, customized emails from pre-stay to post-stay
360-degree guest profiles for relevant, data-driven, timely communications at every touch
Space management solutions to sell parking spaces, co-working spaces, meeting spaces and more by the hour or the month

Fast to deploy. Easy to learn.

Transition and train your staff quickly

You don’t have time for downtime, and with Mews you don’t have to worry about transition and training time. We can get you live in just a few weeks, and training staff is easier than ever with Mews University – at least that’s what our customers tell us.

Insights for success

Read the stories from Mews customers.

1/4

“Guests should have the freedom to engage with a property in the way that suits them best – Mews solutions like online check-in help guests to tailor their journey, which ultimately makes them happier.”

Carla Apicella Hotel Manager, Boundary London

95%

automated payments
with Mews Payments

"What's great about Mews Payments is that you hardly even notice it's there. We check our reservations, our incoming reservations every day in early mornings, and let's say 95% of the incoming reservations are done, settled, charged."

Claudia van den Berg Managing Director,
Boutiquehotel STAATS Haarlem

“We looked for a modern hospitality cloud to help us preserve our hotel’s historical legacy and inspire our guests to embrace it. Mews took away the operational burden so that we could focus fully on delivering once-in-a-lifetime guest experiences.”

Alexander Grieg Owner / Managing Director,Opus XVI

34%

increase in ADR
from 2021 to 2022

“Mews has been with us since our opening. I love how I can manage the hotel remotely to create a seamless guest journey.”

Sandra Alcazar General Manager, The Maj Hotel

$3000

per month saved on labor costs

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

Book a demo

FAQs

What is a hotel management system (HMS)?

A hotel management software is the heartbeat of hotel operations. It can help streamline the way a hotel operates, whether it’s a small, boutique hotel or a business hotel with hundreds of rooms. It's the technology that manages rates, reservations, billing and accounting, guest profiles and loyalty programs, inventory, and just about everything else needed for the operations of a hotel. A good hotel management software will help you work more efficiently, grow your revenue and provide memorable guest experiences.

What are the most important features of a hotel management system?

The list of key features for a hotel management software is endless, but among the most important features are reservation management, rate and inventory management, billing and payment processing, housekeeping and facilities management, reporting and the ability to integrate with various booking channels such as Booking.com and Expedia.com.

Because no hotel management software can have every functionality you need and every hotel has different requirements, the ability to integrate with best-in-class applications and without additional integration fees is also important to a hotel’s future business success.

What makes Mews PMS for hotels different than other hospitality platforms?

Mews is a cloud-native PMS designed for the new era of hospitality. The user interface and dashboard is so easy to use that new staff can learn the basics in as little as one day. Mews also lets you maximize the potential of your property in ways that other platforms don’t. For example, you can offer bookings for any space in your hotel by the hour or the month and manage them right in your PMS. Mews is also mobile-optimized and has a housekeeping app for quick room status updates and access any time anywhere.

As for the guest experience, our hotel management system puts the guest at the center of the experience, so you have more ways to personalize the guest experience at every touch point.

Is a cloud-native PMS the same as a cloud-based PMS?

Many hotel property management systems are cloud-based, which often means they’ve created a cloud version of an on-premises (server-based) platform. ORA PMS is cloud native. That’s because we’ve understood from the beginning that a cloud platform is the future. It lets you access the PMS remotely, integrate with any application, and is fast and secure. As a cloud-native PMS, every customer gets to enjoy the full power of Mews and be confident that they are always running on the most updated version of the platform.